Shipping policy
Order Processing & Dispatch
We process and dispatch all confirmed orders within 1–3 business days after payment validation. Our efficient order preparation process minimizes customer waiting time, ensuring fresh seafood products are delivered promptly and in premium condition.
International Shipping & Delivery Time
Our standard international delivery generally takes 6–14 days to reach most global destinations. Delivery timelines are estimated and may vary depending on specific destination regions and local customs clearance efficiency. You can select the rush shipping option at checkout if you require expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is fully displayed on the checkout page before payment completion, with zero hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related fees and taxes are the exclusive responsibility of the order recipient. We recommend checking your local import regulations prior to placing an order to avoid unexpected additional expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood items, effectively preventing damage and leakage while preserving product freshness during transit. Optional shipping insurance is available at checkout for high-value orders to provide extra security and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@rajalife.shop or phone: +64 21 591 8273.
Thank you for choosing RALPH JARVIS! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.